Terms & Conditions

These are the conditions of hire of 1st Stop Minibuses (hereinafter called ‘the company’). They form the basis of the agreement under which the company agrees to organise travel to matches for the customer (hereinafter call ‘the hirer’).

Payment Terms

A deposit of 20% of the hire charge is payable at the time of booking. The balance of the hire charge is payable no later than 3 working days prior to the date of hire, unless other payment terms are stated. (The company reserves the right to decline to execute any work when the foregoing condition has not been adhered to, in which case the deposit becomes forfeitable by the hirer to the company.)

Cancellation by the hirer

1. The company reserves the right to charge a cancellation fee on a sliding scale as follows :
• Prior to 4 days before departure – Full refund minus deposit.
• 3 days before departure – 50% of Total Hire Charge.
• Within 24 hours of departure – 100% of Hire Charge.
2. The cost of accommodation, meals and theatre tickets which have already been purchased by the company at the request of the hirer, will be charged to the hirer, plus any administration charges incurred by the company.
3. Cancellation due to inclement weather conditions will be charged as above
4. Theatre tickets* once purchased are not returnable and must be paid for in full (*or any other ancillary service).

 

Cancellation by the company

The company will not be held responsible for financial or personal loss to the hirer or the hirer’s group in the event of mechanical failures and events beyond the company’s control. Events beyond the company’s control include (but are not limited too) war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, technical problems with transport including changes in the event of the hirers taking action to vary agreed conditions unilaterally; closed or congested roads, villages, towns and cities, hurricanes, other actual or potential severe weather conditions (whether materialised or not), and any other similar events. Whether this effects timings of pick-ups and/or cancellation of the hire  at immediate or limited notice to the hirer, whether the hire period has indeed begun or not.

In any of these events, the company may. by returning all money paid and without any other liability, cancel through contract.

Breakdown and Delays

The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.

Loss or Damage to Personal Property

The company will not be responsible for any damage to, or loss of, personal property left in vehicles, howsoever caused.

Liability for Injury

The company will not accept any liability for damage, injury or loss by any passenger standing up or walking around the vehicle whilst in motion.

Passenger Capacity and Seat Belts

No passenger may be carried in excess of the seating capacity of the vehicle and passengers should wear the seat belts provided at all times.

Supplying Coaches with Additional Seating Capacity

The company reserves the right to supply a larger coach than that ordered for any journey and in this event no additional charge shall be made to the hirer unless the additional seating capacity is utilised.

The Use of Other Operators Vehicles

The company reserves the right to substitute other operators’ vehicles in place of its own for any journey or part thereof.

Drivers Hours Regulations

The hirer undertakes to abide by all statutory requirements and regulations which may in any way affect the journey or itinerary in question. Drivers are familiar with these regulations however they will conform to any reasonable request made by members of the party.

Damage to Company Vehicles

The  private hire vehicles organised by the hirer are constructed and adapted to transport seated passengers only and standing on seats or use of roofs for viewing races, etc is not permitted. The actual hirer will be responsible for, and shall indemnify the company against any damage caused to the vehicle(s) as a result of negligence, wilful or otherwise, and/or malice due to the action of all or any of the member(s) of the party.

Consumption of Alcohol

Consumption and or carrying of alcohol in the passenger compartment of company vehicles is strictly forbidden unless permission is agreed in writing by 1st stop minibus.

Returnable Additional Deposits

The company reserves the right to insist upon a returnable additional deposit being provided by the hirer in addition to the hire charge. This deposit will be returned to the hirer following completion of the hire provided that no additional expenses were incurred by the company which were a direct result of the hirer’s or their passengers actions.

Additional Charges

The company reserve the right to impose additional charges on the hirer following completion of the travel if the passengers have left the vehicle in an unreasonably untidy condition or having required additional time or mileage which was not included for in the originally booking.

No Smoking Policy

HIRERS SHOULD NOTE THAT THIS COMPANY OPERATES A STRICTLY NO SMOKING POLICY ON ALL COACHES. WOULD HIRERS PLEASE BRING THIS CONDITION TO THE ATTENTION OF ALL PASSENGERS INTENDING TO TRAVEL ON THE COACH. IF ANY PASSENGER IS FOUND TO BE SMOKNG THEN A £80 FINE WILL BE PAYABLE ON THE SPOT. IF THE FINE IS NOT PAID THEN THE JOURNEY WILL BE TERMINATED STRAIGHT AWAY.

Airport or Ferry etc transfers

On collection passengers from airports, ferry ports, etc the coach will wait for one hour after the prearranged collection time free of charge. After that additional waiting time will be charged at the discretion of the company.

Acceptance of our quotation – Implies acceptance of all the above conditions.

Complaints

In the event of complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and with 14 days of the termination of the hire. No correspondence will be entered into unless we are notified within the time specified. Contact our Private Hire Manager on            0118 958 2490      .